Introduction
This Privacy Policy describes how Aduro Australia (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or purchase from our online store. We are committed to safeguarding your privacy and ensuring your personal information is handled securely and responsibly. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information: When you visit our site or make a purchase, we may collect your name, email address, phone number, billing and shipping address, and payment information (processed securely—we do not store full card details).
Device Information: Our store platform (www.aduroaustralia.com.au) automatically collects certain data including your IP address, browser type, time zone, cookies, and how you interact with our store. We also collect information when you register your device online.
Order Information: We collect information about the products you order, order value, order history, and delivery preferences.
2. How We Use Your Information
We use your information to process and fulfil orders, provide customer support and shipping updates, communicate about promotions and product launches, improve website performance, and detect or prevent fraudulent activity.
3. Sharing Your Information
We share your information only with trusted service providers that help us operate our store. These include Shopify (hosting and order management), payment providers such as Shopify Payments, PayPal, Afterpay, Zip, and Klarna, shipping partners such as Australia Post, StarTrack, DHL and other couriers, and marketing platforms including Klaviyo, Mailchimp, Meta, and Google. These partners only use your data to perform services on our behalf. We do not sell or rent your personal information.
4. Cookies
We use cookies and similar technologies to save your cart, remember your preferences, and understand website traffic and performance. You can disable cookies through your browser settings, although this may affect website functionality.
5. Data Retention
We retain personal information only as long as required to process and support your orders, maintain your customer account, and comply with legal and tax obligations. You may request deletion of your data at any time, subject to legal requirements.
6. Your Rights
Depending on your location, you may have the right to access, update, correct, or request deletion of your personal information, opt out of marketing communications, withdraw consent, or lodge a privacy complaint. To exercise these rights, contact us at customerservice@aduroaustralia.com.au. You may also unsubscribe from marketing emails using the link provided in each email.
7. Security
We follow industry-standard security practices including secure servers, encrypted payment processing, and restricted internal access to customer information. While we take reasonable steps to protect your data, no system is completely secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Aduro Australia
Email: customerservice@aduroaustralia.com.au
Location: NSW, Australia
